Audience: ✅District Admin ✅Vendor Admin
The sync status shows the current state of the connection between your district and a connected application. It updates automatically after each sync attempt and is visible in two places:
- The Home page, next to each connected application.
- The top of each application's detail page.
Use this article to identify what a status means and what to do next.
Sync status reference
|
Status |
What it means |
Action required |
|---|---|---|
|
Active |
Sync is running without issues. |
None. |
|
Expired |
Your district's access credentials have expired. |
Reconnect or refresh credentials. |
|
Connection failed |
A sync error occurred and the process did not complete. |
Review error details and fix the connection. |
|
Data verification |
The volume of changes exceeded the configured Safety Threshold. |
Review and approve or reject the flagged changes. |
|
Changes pending approval |
A vendor has submitted a request that requires your action. |
Review and respond to the pending request. |
Active
The application is connected and syncing data without issues. No action is needed.
Expired
The access token or credentials used to connect SchoolDay to the application have expired.
What happens during this status: Sync is paused. No data is transferred until the connection is restored. Reconnecting does not cause data loss — run a Full Sync after reconnecting to ensure records are up to date.
To resolve:
- Go to Home and select the affected application.
- Go to Settings > Delivery Config.
- Re-enter or refresh the required credentials (API key, OAuth token, client secret, etc.).
- Click Test Connection to confirm access is restored.
- Run a Full Sync to resume data transfer.
Connection failed
The synchronization process encountered an error and could not complete.
To resolve:
- Go to Home and select the affected application.
- Go to the History tab.
- Select the most recent failed sync to view error details.
- Fix the identified issue (for example: update credentials, check network access, verify SIS availability).
- Re-run the sync manually.
If the error persists after following the above steps, contact support@schoolday.com with the error details from the History tab.
Data verification
This status is a safety mechanism, not an error. It activates when a sync detects that the volume of record changes exceeds a configured Safety Threshold — for example, if a large number of students appear to have been removed from your SIS unexpectedly.
Sync is paused until you review and act on the flagged changes.
To resolve:
- Go to Home and select the application showing Data verification.
- Review the flagged changes to confirm whether they are expected.
- Approve the changes to allow the sync to proceed, or reject them to cancel the pending update.
If this status appears frequently after routine syncs: Your Safety Threshold may be set too low for your district's normal data volume. Contact SchoolDay Support to adjust the threshold. This setting is managed by the Support team and is not self-serve.
For more on how sync modes affect data volume, see Sync modes in SchoolDay.
Changes pending approval
A vendor connected to your district has submitted a Data Changing Request. Sync will not proceed until you respond.
This request is initiated by the connected EdTech vendor — not by another admin in your district.
To resolve:
- Go to Home and select the application showing Changes pending approval.
- Open the pending Data Changing Request.
- Review the requested changes.
- Click Approve to allow the changes, or Reject to decline them.