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Sign in to SchoolDay using MFA

Complete the two-step sign-in process using your registered SMS or Authenticator App factor.

In this article

Requirements

Sign in using SMS (default)

Sign in using Authenticator App

Sign in using a recovery code

Troubleshooting

Next steps

Every admin sign-in requires a password plus a verification code from your registered MFA factor. The steps differ slightly depending on which factor you use.

Requirements

  • An active SchoolDay admin account.
  • MFA configured with at least one factor (SMS or Authenticator App).
  • Access to your registered mobile phone or authenticator app.

Sign in using SMS (default)

  1. Go to sso.gg4l.com and select your organization.
  2. Enter your username and password, then click Sign In.
  3. Enter the verification code sent to your registered phone number.
  4. Click Verify.

Result: You are signed in to your admin account.

Sign in using Authenticator App

  1. Go to sso.gg4l.com and select your organization.
  2. Enter your username and password, then click Sign In.
  3. Open your authenticator app and copy the current 6-digit code.
  4. Enter the code, then click Confirm.

Result: You are signed in to your admin account.

Sign in using a recovery code

Use this method only when you cannot access your registered MFA factor (for example, if you lost your mobile device).

  1. Go to sso.gg4l.com and select your organization.
  2. Enter your username and password, then click Sign In.
  3. At the MFA prompt, enter one of your saved recovery codes.
  4. Click Verify.

Result: You are signed in. MFA is immediately disabled on your account after a recovery code is used. You must reconfigure your MFA factors on your next sign-in.

Important: Recovery codes are single-use. Each code becomes invalid after it is used.

Troubleshooting

Symptom

Cause

Fix

SMS code not received

Registered number is inactive or changed

Contact your Primary Admin or update your number in My Profile before your next attempt

Authenticator App code rejected

Phone clock not synced

Set your phone's date and time to automatic (network time) and retry

Recovery code not accepted

Code already used or entered incorrectly

Try another unused recovery code. If none remain, contact support.

Locked out with no recovery codes

Recovery codes lost and factor unavailable

Contact SchoolDay support to reset your MFA

Next steps