Sign in to SchoolDay with MFA
Complete the two-step sign-in process using your registered SMS or Authenticator App factor.
In this article
Every admin sign-in requires a password plus a verification code from your registered MFA factor. The steps differ slightly depending on which factor you use.
Requirements
- District or Vendor Admin permissions.
- You have set up at least one MFA factor. See Set up MFA for your admin account.
- Access to your registered mobile phone or authenticator app.
Sign in using SMS
This applies to vendors and districts not on the Authentication engine.
- Go to sso.gg4l.com (districts) or connect.gg4l.com (vendors) and select your organization.
- Enter your username and password, then click Sign In.
- Enter the verification code sent to your registered phone number.
- Click Verify.
Sign in using an authenticator app
This applies to all district admins.
- Go to sso.gg4l.com or sso.schoolday.com (Authentication engine) and select your organization.
- Enter your username and password, then click Sign In.
- Open your authenticator app and copy the current 6-digit code.
- Enter the code, then click Confirm.
Sign in using a recovery code
If you can’t use your registered factor, sign in with a recovery code instead. Each code works once. For the steps, see Recover access using MFA recovery codes.
Troubleshooting
|
Symptom |
Cause |
Fix |
|---|---|---|
|
SMS code not received |
Registered number is inactive or changed |
Contact your Primary Admin or update your number in My Profile before your next attempt |
|
Authenticator App code rejected |
Phone clock not synced |
Set your phone's date and time to automatic (network time) and retry |
|
Recovery code not accepted |
Code already used or entered incorrectly |
Try another unused recovery code. If none remain, contact support. |
|
Locked out with no recovery codes |
Recovery codes lost and factor unavailable |
Contact SchoolDay support to reset your MFA |