--- title: Troubleshooting errors and skipped records  description: Step-by-step guide to resolving Skipped and Error data quality issues in SchoolDay by identifying missing fields and correcting them in your SIS. --- [Skip to content](https://help.schoolday.com/knowledge/troubleshooting-errors-and-skipped#main-content) English Show submenu for translations [More support](https://help.schoolday.com/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://help.schoolday.com/support?hsLang=en) ![gg4l logo](https://help.schoolday.com/hs-fs/hubfs/Automated%20emails/gg4l%20logo.png?width=100&height=33&name=gg4l%20logo.png) - [Go to Knowledge Base](https://help.schoolday.com/knowledge) Open main navigation Close main navigation - [Go to Knowledge Base](https://help.schoolday.com/knowledge) - English Show submenu for translations - [More support](https://help.schoolday.com/knowledge/kb-tickets/new) - [Customer portal](https://help.schoolday.com/support) What are you looking for? - There are no suggestions because the search field is empty. 1. [SchoolDay Help Center](https://help.schoolday.com/knowledge?hsLang=en) 2. [Data Management (Connect)](https://help.schoolday.com/knowledge/data-management-connect?hsLang=en) 3. [Data Quality](https://help.schoolday.com/knowledge/data-management-connect?hsLang=en#data-quality) July 12, 2026 # Troubleshooting errors and skipped records ## Fix missing or invalid SIS data that is causing records to be blocked or flagged in your vendor apps When SchoolDay flags a record as Skipped or Error, it means a required or expected field is missing or invalid in your SIS. Skipped records are not sent to the vendor. Error records are sent but incomplete. Both require a fix in the SIS — SchoolDay picks up the changes on the next sync. To learn more abour each issue type and its impact on data delivery, see [Data quality overview](https://help.schoolday.com/knowledge/data-quality?hsLang=en). ### Requirements - District Admin or Primary District Admin role - Access to your SIS to update records, or a contact at your SIS team ### Troubleshoot errors and skipped records Skipped records are blocked from reaching the vendor. Fix these first. Error records reach the vendor but are missing a field the vendor may need. Whether to fix them depends on how important the missing field is to the vendor's use case. 1. In the **Connect,** go to import app \> **Data Quality** tab. Or go to **Data Quality** section \> **App Rules** tab. ![](https://lh5.googleusercontent.com/QtzWw6C4gtyDNOilIlx-7zisvIQSBuChv8-EtSId9zRzyAxYRD0X31c7shoE2ck1OP5JDi69gwhW19WeDiJYdleC9lm9Cv0SzItrn3L67dtiZ3S9oOtmBocZlfvAb3W1FJUb5-Qs9sgoCCpcK1n8ad8) 2. Filter by **Skipped** to see only blocked records. 3. Review each flagged record and note the missing field. 4. Check the vendor's data requirements to determine whether the field is critical. See [View data requirements for a vendor app](https://help.schoolday.com/knowledge/view-vendor-data-requirements?hsLang=en). 5. Go to your SIS and add the missing data for each affected record. 6. Return to SchoolDay and go to the application. 7. Click **Run** to trigger an immediate sync, or wait for the next scheduled sync. 8. Go back to the **App Rules** tab and confirm the Skipped count has decreased. **Important:** If you don't manage the SIS directly, export the issue list and share it with your SIS administrator. Go to the **App Rules** tab and click **Download** to export as a CSV file. ### Adjust data requirements If records are being flagged for a field that your organization does not use, review whether the data requirement is configured correctly for your SIS. ![](https://lh3.googleusercontent.com/roCVEVqRCAzakq-JDB7FF-dyA2A7WG_HkCcAce5xsobm_Z9At4TuOb66c-2tBhKh-Qzh1JU9UXGgReNU8H6vqQxABc1nbrHExlWZ-98xztPij4C7fnroT9A0VbO5mUXitQAhCcpW5MwPPl3JIXKmRCc) - If a field is flagged as **Skipped** but the field is not required for your district, change the requirement from **Required** to **Report if missing** or remove it. - If a field is flagged as **Error** but you don't need to track it, remove the requirement entirely. For instructions, see [Set data requirements for your SIS](https://help.schoolday.com/knowledge/data-requirements-1?hsLang=en). ### Verify the fix After the sync completes: 1. Click **Data Quality** in the left navigation pane. 2. Go to the **App Rules** tab. 3. Confirm the issue count for the affected app has decreased. 4. Search for the specific records you fixed and confirm they no longer appear in the issue list. 5. Check the data quality score on the application tile. A score of **0** means no issues remain. ### Related articles - [Data quality overview](https://help.schoolday.com/knowledge/data-quality?hsLang=en) - [Monitor data quality](https://help.schoolday.com/knowledge/check-data-quality?hsLang=en) - [Set data requirements for your SIS](https://help.schoolday.com/knowledge/data-requirements-1?hsLang=en) - [View data requirements for a vendor app](https://help.schoolday.com/knowledge/view-vendor-data-requirements?hsLang=en) - [Manage duplicate records](https://help.schoolday.com/knowledge/resolve-duplicate-records?hsLang=en) - [Getting Started](https://help.schoolday.com/knowledge/getting-started?hsLang=en#main-content) - [Introduction](https://help.schoolday.com/knowledge/getting-started?hsLang=en#introduction) - [Getting Started by Role](https://help.schoolday.com/knowledge/getting-started?hsLang=en#getting-started-by-role) - [Get Support](https://help.schoolday.com/knowledge/getting-started?hsLang=en#get-support) - [Legal](https://help.schoolday.com/knowledge/getting-started?hsLang=en#legal) - 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