--- title: Sync statuses in SchoolDay description: "Reference guide for district admins on SchoolDay sync statuses: Active, Expired, Connection failed, Data verification, and Changes pending approval — with resolution steps." --- [Skip to content](https://help.schoolday.com/knowledge/sync-status#main-content) English Show submenu for translations [More support](https://help.schoolday.com/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://help.schoolday.com/support?hsLang=en) ![gg4l logo](https://help.schoolday.com/hs-fs/hubfs/Automated%20emails/gg4l%20logo.png?width=100&height=33&name=gg4l%20logo.png) - [Go to Knowledge Base](https://help.schoolday.com/knowledge) Open main navigation Close main navigation - [Go to Knowledge Base](https://help.schoolday.com/knowledge) - English Show submenu for translations - [More support](https://help.schoolday.com/knowledge/kb-tickets/new) - [Customer portal](https://help.schoolday.com/support) What are you looking for? - There are no suggestions because the search field is empty. 1. [SchoolDay Help Center](https://help.schoolday.com/knowledge?hsLang=en) 2. [Data Management (Connect)](https://help.schoolday.com/knowledge/data-management-connect?hsLang=en) 3. [Data Synchronization](https://help.schoolday.com/knowledge/data-management-connect?hsLang=en#data-synchronization) July 12, 2026 # Sync statuses in SchoolDay ## Identify what each sync status means on your dashboard and know exactly what action to take when a sync is not Active **Audience:** ✅District Admin        ✅Vendor Admin The sync status shows the current state of the connection between your district and a connected application. It updates automatically after each sync attempt and is visible in two places: - The **Home** page, next to each connected application. - The top of each application's detail page. Use this article to identify what a status means and what to do next. ### Sync status reference  ![](https://help.schoolday.com/hubfs/Sync-statuses-png.png) | **Status** | **What it means** | **Action required** | | --- | --- | --- | | **Active** | Sync is running without issues. | None. | | **Expired** | Your district's access credentials have expired. | Reconnect or refresh credentials. | | **Connection failed** | A sync error occurred and the process did not complete. | Review error details and fix the connection. | | **Data verification** | The volume of changes exceeded the configured Safety Threshold. | Review and approve or reject the flagged changes. | | **Changes pending approval** | A vendor has submitted a request that requires your action. | Review and respond to the pending request. | ### Active The application is connected and syncing data without issues. No action is needed. ### Expired The access token or credentials used to connect SchoolDay to the application have expired. **What happens during this status:** Sync is paused. No data is transferred until the connection is restored. Reconnecting does not cause data loss — run a Full Sync after reconnecting to ensure records are up to date. **To resolve:** 1. Go to **Home** and select the affected application. 2. Go to **Settings \> Delivery Config**. 3. Re-enter or refresh the required credentials (API key, OAuth token, client secret, etc.). 4. Click **Test Connection** to confirm access is restored. 5. Run a **Full Sync** to resume data transfer. ### Connection failed The synchronization process encountered an error and could not complete. **To resolve:** 1. Go to **Home** and select the affected application. 2. Go to the **History** tab. 3. Select the most recent failed sync to view error details. 4. Fix the identified issue (for example: update credentials, check network access, verify SIS availability). 5. Re-run the sync manually. If the error persists after following the above steps, contact [support@schoolday.com](mailto:support@schoolday.com) with the error details from the **History** tab. ### Data verification This status is a **safety mechanism, not an error.** It activates when a sync detects that the volume of record changes exceeds a configured Safety Threshold — for example, if a large number of students appear to have been removed from your SIS unexpectedly. Sync is paused until you review and act on the flagged changes. **To resolve:** 1. Go to **Home** and select the application showing **Data verification**. 2. Review the flagged changes to confirm whether they are expected. 3. Approve the changes to allow the sync to proceed, or reject them to cancel the pending update. **If this status appears frequently after routine syncs:** Your Safety Threshold may be set too low for your district's normal data volume. Contact [SchoolDay Support](mailto:support@schoolday.com) to adjust the threshold. This setting is managed by the Support team and is not self-serve. For more on how sync modes affect data volume, see [Sync modes in SchoolDay](https://help.schoolday.com/knowledge/sync-modes?hsLang=en). ### Changes pending approval A vendor connected to your district has submitted a Data Changing Request. Sync will not proceed until you respond. This request is initiated by the connected EdTech vendor — not by another admin in your district. **To resolve:** 1. Go to **Home** and select the application showing **Changes pending approval**. 2. Open the pending Data Changing Request. 3. Review the requested changes. 4. Click **Approve** to allow the changes, or **Reject** to decline them. ### Related articles - [My data is not syncing with SchoolDay or data is not up to date](https://help.schoolday.com/knowledge/my-data-is-not-syncing-with-school-passport-or-data-at-gg4l-is-not-up-to-date?hsLang=en) - [Create a sync schedule](https://help.schoolday.com/knowledge/specify-sync-schedule?hsLang=en) - [Data-Sharing Requests](https://help.schoolday.com/knowledge/creating-a-data-sharing-request-for-ed-tech-vendor?hsLang=en) - [Approving sharing requests from vendors](https://help.schoolday.com/knowledge/approving-data-sharing-request-from-ed-tech-vendor?hsLang=en) - [Getting Started](https://help.schoolday.com/knowledge/getting-started?hsLang=en#main-content) - [Introduction](https://help.schoolday.com/knowledge/getting-started?hsLang=en#introduction) - [Getting Started by Role](https://help.schoolday.com/knowledge/getting-started?hsLang=en#getting-started-by-role) - [Get Support](https://help.schoolday.com/knowledge/getting-started?hsLang=en#get-support) - 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