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Troubleshoot Privacy Governance Console issues

Reference the following FAQs to find answers to your Privacy Governance Console questions

Diagnose and fix common issues with the Privacy Governance Console (PGC) dashboard, browser extension, and application list 

An application doesn't appear in the application list

The application may not have been detected yet, or it may not be in the SchoolDay educational app database.

To add an application manually:

  1. Go to Applications.
  2. Click Add Application in the top right.
  3. Search for the app.
  4. Click Add Application.

If the app is not in the database, click Request Platform to ask SchoolDay to add it.

I want to request a vendor to integrate their app with SchoolDay

If you've found an application you want to integrate with SchoolDay, you can initiate a vendor integration request.

  1. Go to Applications.
  2. Find the application.
  3. In the Actions column, click […] > Request Vendor to Integrate with SchoolDay.
    Alternatively, from the application detail page, click Actions > Request Vendor to Integrate with SchoolDay.
  4. Click Copy to clipboard to copy the email template.
  5. Paste the template into your email client, fill in the recipient name and your details, and send it to the vendor's support team.

Monitor your inbox for a response. If there is no reply within a few days, contact support@schoolday.com.

Still need help?

If none of the above resolves your issue, contact SchoolDay Support or submit a ticket via the Customer portal.