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Set up Face ID as MFA in Passport Login

Enable Face ID as a second authentication factor for teachers or students in Passport Login, and reset it for individual users when needed.

In this article

Requirements

Limitations

Activate Face ID as a second factor

Reset Face ID for a user

Troubleshooting

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Face ID is a camera-based face recognition factor available as the second step in Passport Login. Admins configure it at the organization level; users complete their own enrollment the first time they reach the Face ID step at sign-in. Face ID is recommended for younger students as a quick, user-friendly alternative to typing or scanning.

Requirements

  • Primary District Admin permissions.
  • Passport Login enabled for your organization.
  • At least one supported third-party IdP activated.
  • Camera-equipped devices for each user who will use Face ID.

Limitations

  • Face ID can only be used as a Second Factor, not a First Factor.
  • Available for teacher and student accounts only. Not available on admin accounts.
  • Face ID performance may vary depending on camera angle and lighting conditions.

Activate Face ID as a second factor

  1. Navigate to Connect > Administration > Login Methods > Passport Login.
  2. (If Passport Login is disabled) Turn on the Activate SchoolDay Login toggle.
  3. Under Teacher Authentication or Student Authentication:
    • First Factor: select the primary authentication method.
    • Second Factor: select Face ID.
    • Grace Period (optional): enter a time window during which users can sign in without completing MFA.
  4. Click Save.

Result: Face ID is now required as the second factor for the selected user group. Users are prompted to enroll their face the first time they sign in and reach the Face ID step.

Reset Face ID for a user

Reset Face ID when a user's recognition fails consistently, or after a physical change that affects accuracy. There are two paths.

From Data Browsing

  1. Navigate to Connect > Data Browsing.
  2. Locate and open the student or teacher record.
  3. Go to the Access Management tab.
  4. Click Reset Face ID.

Note: If the Reset Face ID button is not visible, the user has not yet enrolled Face ID.

From ID Card Administration Tool

  1. From the SchoolDay main page, open the ID Card Administration Tool.
  2. Select the school.
  3. Locate the student or teacher.
  4. Click the three-dot menu and select Reset Face ID.

Result: The user's Face ID enrollment is cleared. They are prompted to re-enroll the next time they sign in and reach the Face ID step.

Troubleshooting

Symptom

Cause

Fix

Face ID not available in Second Factor dropdown

Passport Login not enabled

Turn on Activate SchoolDay Login and save

User cannot complete Face ID enrollment

Device has no camera

Confirm the device has a functioning webcam

Face ID consistently fails for a user

Camera angle, lighting, or a physical change

Reset Face ID using one of the two methods above

Reset Face ID button missing in Access Management

User has not yet enrolled Face ID

No action needed — the button appears only after enrollment

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